Help Center & FAQs
How can we help you?
Find quick answers to common questions about referring campaigns, tracking cashback, payout statuses, security, and trust.
0% Failed Payment Guarantee
Never Lose Your Money: Self-Process Your Failed Payouts!
Even if your bank rejects a payment or your UPI ID is wrong, you can update your own UPI ID via WhatsApp OTP and re-process the payment instantly! Zero waiting for customer care.
0% Loss
Failed Payout Guarantee
1. Search Tracker
Find failed payment by mobile
2. Verify WhatsApp OTP
Secure 6-digit OTP code
3. Instant Payout
Money sent to updated UPI!
Trust & Security
Safety & Credentials
Referring
How to share links
Tracking
Leads & installs
Payouts & OTP
UPI & Resend OTP
Trust, Security & Company Legitimacy
Why should I trust CashbackLive?
CashbackLive is a 4+ years old trusted company. Here is why thousands of users and partners trust us daily:
- ₹3 Crore+ Disbursed: We have successfully transferred over ₹3,00,00,000+ cashback directly to users' UPI accounts.
- Bank-Level SSL Security: All user interactions and transactions are protected by end-to-end 256-bit SSL encryption.
- Real-Time Transparency: You can check your click count, conversion status, and payment retry attempts in real-time on our Tracker page.
Is my personal data and UPI ID safe on CashbackLive?
Yes! We only ask for your mobile number and public UPI ID to deliver your money. We never collect or store passwords, OTPs for bank logins, or confidential financial information. All data is encrypted via SSL.
Referrals & Sharing
How can I refer a campaign to earn cashback?
To refer a campaign and start earning:
- Go to the Home Page and select any active offer campaign.
- Enter your valid UPI ID and Mobile Number to generate your unique referral tracking link.
- Share your link via WhatsApp, Telegram, or social media with friends and family.
- When anyone completes the app install or sign-up using your link, cashback is credited automatically!
Where do I find my generated referral links?
After generating your link on the offer page, you can copy it directly or use the Track My Referrals page by entering your phone number to view all active referral links you created.
Is there a limit on how many friends I can refer?
No! There is no limit on referrals. You can refer unlimited users and earn rewards for every successful conversion verified by the advertiser.
Tracking & Real-Time Status
How can I track my clicks, installs, and conversion status?
We provide real-time status trackers:
- Install / Payout Tracker: Search using your Mobile Number or UPI ID to see realtime click tracking, conversion approval, and payment processing status.
- Track Conversions Page: View complete breakdown of your approved conversions and total earnings.
How long does it take for a conversion to track?
Clicks are tracked instantly in real-time. Conversions usually reflect within 15 minutes to 24 hours depending on the advertiser’s confirmation cycle and verification rules.
Payouts, UPI Update & WhatsApp OTP
How and when will I receive my payment?
Once your conversion status changes to APPROVED, our automated gateway system immediately transfers the cashback amount directly to your provided UPI ID (Google Pay, PhonePe, Paytm, BHIM, etc.).
What if my payment status shows FAILED? How to update UPI?
If your bank rejected the transaction or your UPI ID was incorrect:
- Visit the Tracker Page and search your mobile number.
- On the latest failed payment attempt, click the "Update UPI" button.
- Verify your ownership with a 6-digit WhatsApp OTP sent to your registered phone number.
- Enter your new active UPI ID and click Submit. Our gateway will instantly re-initiate payment!
Why do I need WhatsApp OTP to update my UPI?
To protect your cashback money from unauthorized changes, we send a secure 6-digit WhatsApp OTP code to verify mobile ownership before updating any destination UPI address.
Still need assistance?
Our support team is available to assist you with tracking or payment queries.